Contact
Get in touch.
The person who keeps the servers running replies.
No form that lands in an inbox nobody reads, and no first-line support asking you to restart your router. Pick the channel that suits you — every one of them is real.
The company behind it
- Company
- LOWPINGS DIGITAL SERVICES SRL
- Tax ID (CUI)
- 51083906
- Trade register
- J2025000010004
- Registered office
- Găești, Dâmbovița
Public data, verifiable with the Romanian Trade Register (ONRC). We put it here because a hosting provider you cannot legally identify is a risk, not a business.
How to reach us
Four channels, each good for something different.
All of them are listed here, with what each one is best for. Choose the one that matches how quickly you need an answer.
WhatsApp
+40 750 441 670The fastest. For anything urgent, or anything that takes two or three replies to sort out.
Email
info@lowpings.roFor quote requests, invoices, company details or anything that needs to stay in writing.
Phone
+40 750 441 670Monday to Friday, 09:00 – 18:00 (Romania time). When it is easier to explain than to type.
Ticket in the client portal
clienti.lowpings.roIf you are already a customer. It stays attached to your service, so we see it in context.
Contact form
Or write here and we will get back to you.
Tell us what you have now and where it hurts. You do not need to know the technical terms — if you are not sure whether you need shared hosting or a VPS, write exactly that.
What helps us answer you right the first time
- Your website address, if it already exists.
- Where it is hosted now and what bothers you there.
- What it runs on: WordPress, PrestaShop, something you built yourself.
- Roughly how many visitors you get in a month.
If you do not know the answers, write anyway. We will work them out together — this is not a qualification form.
Frequently asked questions
Before you write
Six questions we get often. If yours is one of them, you have the answer now.
How quickly do I get a reply?
It depends on the channel and the time of day. On WhatsApp and tickets we reply at any hour, weekends included. By phone, during business hours. We do not publish a median response time because we have not measured it rigorously — once we do, it goes here, with a date.
Who am I actually talking to?
The person who administers the servers. There is no first-line support reading from a script and escalating. That is also the limit: if you call at three in the morning with a sales question, you wait until morning. If it is a real technical problem, you get an answer right then.
Do you answer questions if I am not a customer?
Yes. Many of the messages we get are from people who simply want to understand whether they need a VPS or shared hosting. We answer even when the honest answer is “you do not need what we sell”.
Can I ask for a quote on a larger project?
Yes. Tell us how much traffic you have, what runs on the site and what has gone wrong so far, and we will tell you which configuration makes sense — or that we are not the right provider, if you need sustained transit above one gigabit.
Do you help move a site from another provider?
Yes, migration is free. We need access to the old hosting; we move the files and the database, test on a temporary domain and switch DNS only once you confirm everything looks right.
Where can I find your company details?
LOWPINGS DIGITAL SERVICES SRL, tax ID (CUI) 51083906, trade register no. J2025000010004, registered office at Str. Acad. Șerban Cioculescu 8, Găești, Dâmbovița county, Romania. You can verify them on listafirme.ro or directly with the Romanian Trade Register (ONRC).
Not sure what to choose?
Ask us, it is free.
Tell us what you want to do and we will tell you what you need — including when the right answer is a cheaper plan than the one you were looking at.